"The intake worker will talk to you and help you make a plan for your needs. If they identify that you need Intensive Case Management, then you will be allocated a Case Manager to work with you to build a plan. This plan is based on your needs, and you will be part of building it. The plan will look at your safety and that of your family and help you to put things in place to keep you and your family safe, it will also identify your other needs and assist you to find help for these. Help may include a range of things but sometimes includes housing support, assistance getting food, attending appointments, connecting you to legal advice, and more."